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Exchange and Return

Replacement and Return Policy - A store we chose for you


Enjoy shopping with below features:

1- You have 7 days from the date of receiving any item to submit a return request. Shipping costs are borne by the buyer, provided that the product is intact, the product carton and all its accessories are intact, and after verification, the amount will be returned within approximately 14 working days.

2- If the item is defective or does not work properly or even does not match the description of the site, you have the right to return it within 14 days from the date of its receipt and the price of the item will be refunded to you in addition to the shipping cost that you paid when purchasing.

3- The amount will be transferred within approximately 14 working days


To exchange or return, contact us directly on WhatsApp 00966508862709


Some frequently asked questions:

Q: I received a defective/damaged product, can I get a refund?

If the product you received is damaged or if it is defective, you can return the product within 14 days from the date of receipt, provided that it is in the same condition that you received it with the original box and/or packaging intact, once we receive the returned product, we will check it, and if any If the product is defective or damaged, we will return the value of the paid product along with any shipping fees paid within approximately one week from the date of your request to return the product.


When is "return" not possible?

There are some cases where it is difficult for us to support returns:

  1. If the return is requested outside the specified time frame, which is 14 days from the day of receipt.
  2. If the product is used, damaged or not in the same condition you received it in.
  3. Specific non-returnable categories such as cosmetics, skin and body care products, perfumes and incense, socks and underwear, and accessories due to the nature of the products...etc.
  4. Defective products covered by the manufacturer's warranty
  5. Any consumable product that has been used or installed.
  6. Anything missing from the packaging you received including price tags, labels, original packaging, free accessories and accessories.
  7. Fragile and personal hygiene products


Who pays the shipping fee when the product is returned?

You can return the product within 14 days of the delivery date and it is shipped by the customer to our address, and a store we have chosen for you does not bear the shipping cost unless the product is incorrect or broken, the shipping cost will be borne by a store we have chosen for you.


Replacement and Return Policy - A store we chose for you

One comment
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Visitor

3 months ago

كم تكلفه الشحن على العميل عند الاسترجاع؟

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Shop we chose for you

2 months ago

لو الاسترجاع بسبب خطأ أو خلل في المنتج سيكون الاسترجاع مجاني ، اما لو بدون سبب ستكون تكلفة الارجاع حسب رسوم شركة الشحن

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